4U Training's Refund Policy
4U Training's Refund policy applies to all products and services made available by 4U Training Sdn Bhd. It is binding simultaneously with 4U Training's Terms of Service when any purchase has been made.
Pricing and Tax
Pricing for products and services may vary during promotional and non-promotional deals, all prices are final after payment. No refunds will be made for the difference in price.
Deductibles from Refundable Amount
Incurred costs like tax paid, HRDC processing fees paid, hotel meeting package fees paid and etc are deductibles. 4U Training Sdn Bhd holds the right to deduct such amounts from customer's previous payments before refunding.
An additional 5% of administrative fees will also be charged for administrative costs incurred by 4U Training Sdn Bhd.
Training, Teambuilding, Webinars and Consultations
Deposits and Partial Payments
Deposits and Partial Payments made are not refundable. However, it can be exchanged for other training and merchandise after mutual agreement between the parties. Kindly contact our consultants for arrangements.
Payment and Confirmation
Registrations are only considered complete and confirmed when full payment has been made fourteen days (14) prior to the training. Any incomplete registrations 4U Training Sdn Bhd holds the right to withhold payments made previously and reschedule the training until full payment has been received.
Reschedule or Replacement
Should you be unable to attend any training or consultation session, kindly contact us fourteen days (14) in advance to arrange for reschedule and replacement. Any reschedule or replacement by another person after that will not be entertained and no refund will be made.
Books and Other Physical Merchandise
Replacements
All sales on physical merchandise are final. No refunds or exchanges will be provided. However, 4U Training Sdn Bhd may, at its sole discretion, replace damaged or defective merchandise upon verification of the issue. Such verification will be based on evidence provided by the customer, such as clear photos or videos of the damaged or defective item.
If the damage or defect is determined to be caused by our negligence during product preparation or packaging, we will replace the item at no additional cost to the customer. If the damage or defect is determined to be caused by the courier service, the customer may file a claim directly with the courier service for compensation.
Damages or defects considered to be the fault of the courier service include, but are not limited to, water damage, bent products, breakage, tearing, unauthorized opening of parcels, loss of parcels, and delayed deliveries.
Damages or defects considered to be our fault includes printing errors, incorrect product and incorrect quantities sent.
If a parcel is delivered to an incorrect address due to incorrect shipping information provided by the customer, the customer will be responsible for any additional costs or losses incurred.
Proof of Damages and Defects
To facilitate any claims for defects or damages to purchased goods, customer agrees to provide clear and continuous video footage of the delivery process, including the acceptance of the goods from the delivery service agent, the unpacking of the goods, and a thorough examination of the goods for any defects or damages.
This video footage must be retained by the Customer for a minimum of 90 days from the date of delivery and must be made available to 4U Training Sdn Bhd upon request.
Failure to provide such video footage may impact the processing of any claims or warranty requests.
Delivery Fees
4U Training Sdn Bhd holds the right to collect additional delivery fees when replacement occurs.
Supersede
This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written, with respect to the subject matter hereof.
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